I have used Auto Europe many times and their service has always been top class. !That is no reply at all!! Always check your card statement: charged for non existing rental. I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm.I was unable to contact Auto-europe. Read 1 more review about Auto Europe UK No car, stranded at airport. The original price when booked was £348.00 which included full insurance cover. Auto Europe Lets Us Book Rental Car Insurance Without Deductibles Generally in the USA, if we purchase the collision damage waiver (CDW) through the rental car agency, this would absolve us of any financial responsibilities (provided the damage to the rental car isn’t caused by … I booked a car through Autoeurope for Avis a BMW 218 paid more for the BMW than other cars form Auto Europe/Avis web site and also paid the Collision Waiver Damage (CWD) insurance when booking. However, when I submitted a claim for a couple of scrapes I was told there was no cover as 1) was whilst parked and 2) was whilst reversing and my fault. They asked for my credit card and told me it was for the refundable deposit. Auto Europe are one of the world's leading car hire brokers and offer car rental in around 8,000 locations worldwide. People have left remarks such as “cheapest car by miles and quick service”, “used for a number of years, always receive great savings” and “always easy, quick and reasonably priced — I keep coming back”. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. The Ryanair of car rental - in the worst way. Never got the car, never got a refund. I suggest someone senior at the firm investigates this and refunds the entire amount for the second reservation as this was attributable to a technical glitch. When i arrived at the airport to collect the car i was informed by the Avis staff that the CWD does NOT cover the full value of the excess for the insurance if you involved in an accident. Do you agree with Auto Europe Australia’s star rating? No refund was given, no possibility to amend the booking to a future date and no credit or discount offered on a future booking. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I’m hoping this publicity at the least would serve notice to others about this risk. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. Please call our customer service in Portugal - (+351) 308 805 968 between 9:00am and 1:00pm every working day - to check any solution and/or further understanding of the issue. auto europe are a respected broker. Write a review. Auto Europe It is their responsibility to ensure what they sell me is correct. It cost more than the original hire.When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. Stay away. This insurance is with Auto Europe and not with Avis. Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival.SCAM. A shambles of a company! Auto Europe: Beware! I was really dissappointed with the customer service. I checked my email minutes later to discover the initial reservation had in fact succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. but when I booked a van and tried to cancel 45 minutes after booking (3 weeks before), they told me there is no cancellation for vans in AUgust-september.and its written in their terms (in the 6 pages terms). The most enjoyable part of the job was making the sale. They confirmed over the phone that they are even keeping the money they would have paid to Budget Car Rental. Car hire fee appropriation-Licence expiry My wife and I have just returned from a holiday in Sicily. Do not book with them if you want to risk the chance of being stranded at an airport late at night. Affordable excess refund is one of the reasons I always choose Auto Europe. I was able to pick up the car slightly in advance - no question asked. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. Thank you. Much like the US, it is illegal to operate a vehicle without insuring any potential damage to outside property or people, so all of our car rentals automatically include it. They initially offered a credit voucher then withdrew it. Big mistake!! When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. I will repost on this forum with an outcome.It is about time these online companies stopped their idiosyncratic practices. I made a reservation on autoeurope.co.uk for my forthcoming trip only for the payment to fail at the last hurdle with a payment error of sorts. *4 stars because they do list shady companies but this is typical of the industry (AVOID easyrent, goldcar, rhodium, interrent, noleggiare) Brought this up with Auto Europe as they were whom I'd placed my original order and they have been no help at all. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. I travel all over the world and this has been the worst experience of hiring a car. they are an american company but one word of warning....do not use their.com site as this is info from the states and they do not always know what local conditions might … they also show you what company the quote is from. When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank.I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund.The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00. Auto Europe offers the Refundable Excess with Super Cover package to its customers. I have been using Auto Europe for many years - always happy with the service. We were told the only way our booking wasn't lost would be to pay additional 25% of the price to make the booking in my girlfriends name and use her credit card. It was met with a brick wall and no attempt to help and hid behind the T&C's. This with marred for us both by an unarguably distressing experience.I was denied the use of prepaid car hire (Voucher auto Europe-AE) by the Car Hire rental company (Avis)at the airport on account of my license being out of date. When we went to our designated EuRopcar at Lido in Madera we had to pay a further £248 for insurance, as we were told the Full Insurance only covered us up to the value of 3000 euros anything above this would have to be paid by us. Told me to read the small print! Beware! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . Car hire in Spain. Technical Glitch results in identical booking and refusal of refund on one. This is not to mention the stress that affected her for the whole of the holiday as she needed to drive instead of myself.Auto Europe have refused all my entreaties for the return of any of my money citing their entitlement not to honour the contract in the circumstances.It is reported that there are 20 million UK license holders whose license is out of date Their only offence is under section 99.5 of the RTA(1988).I consider the action of Auto Europe to be completely unfair, unreasonable and unjust. Auto Europe are thieves. Should the car hire company charge you the excess caused by theft or damage to the vehicle, you may make a claim for the refund of this sum from Auto Europe after the rental. Auto Europe have refused any refund. The pros of car hire insurance are that it makes it cheaper to claim if your rental car gets damaged, and the monthly premiums are usually low. Don't get stitched up like I did!! Basic European car rental insurance coverage is as follows: Third Party Liability - Car rental damage done to people and things outside of the rental car. they provide quotes from the main rental companies, and they are open about what is included and what is not. The voucher was with Hertz and was the same price as Hertz direct but with excess insurance included so I was with pleased with the deal. They will loose out on any of my future bookings. Will I need extra car insurance to drive in Europe? Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. By signing up to Auto Europe you wave a lot of rights like the right to cancel and not be charged. Car hire reviews in Faro. I know it says in the Contract that there is no refund for early returns, but common, this is a unprecedented situation and absolutely not acceptable. Help future customers by talking about customer service, price, delivery, returns & refunds. I phoned and cancelled my travel to Spain due to COVID. Auto Europe Australia's service was excellent when I made my booking but, even more importantly, the service was equally excellent when I had to cancel my booking. As far as we can understand, you had that issue directly with the local supplier of the car. Strengthen your review by uploading photos & videos. Auto Europe’s products and prices always include: liability insurance including legally required minimum coverage, CDW = Collision Damage Waiver with or without excess depending on the car rental company. Fire Liability - Car rental damage coverage in case of mechanical fires. No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! I learned how to use the airline seating resevation system called sabre. Booked car hire for the whole of September through Auto Europe UK and paid for full insurances etc Collected the car from the Inter Rent desk at Murcia Airport. We truly feel like we were provided the same low budget very low quality service that you would expect from other firms like Ryanair. The line kept getting cut off after being on hold for ages. This is double what I pay in Lanzarote for the same vehicle for two weeks. Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. First, you will need to pay the excess directly to the car hire company. So £125 paid for absolutely nothing. AE have not only retained the whole fee they also gave me no help whatsoever and would not re-assign the agreement. Book direct with hire companies and you have more rights. All of Auto Europe’s basic rentals include fire insurance and third party liability insurance, which covers damage to everything outside of the vehicle. 343 helpful votes. They rent vehicles from many of the leading brands globally including Alamo, Avis, Budget, Europcar, Hertz, National, Sixt, Enterprise and Dollar. Took £533 from me for a booking and gave poor advice regarding pick up. He also was unable to process a refund until the hire purchase had ended. They regularly throw in … Would you like to add a photos or videos? Terrible company. My very very bad experience was due to the simple fact that I was able to use the service of the car rental company that I chose ... they (the rental company) simply stopped my rental ... and Auto Europe UK did not make a move to try to test the problem ... Not even by phone calls, much less online, via email or website!They just kept my money! Will definitely use Auto Europe … Thieves. The machine said card declined when it came to paying my deposit at the airport desk. Really poor out of hours help. I am lucky enough to travel several times a year in Europe and I will NEVER USE this company again. If there is any damage, you will have to pay the excess to the car hire company, but you will then be able to claim it back. Stay away! Beware!! When I arrived The Europcar office was closed. You will be contacted by email to verify your review. We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). My experience is post complaint that was "professionally" blocked by customer services who refused to give me details of an executive of the company to write to. 12 days later, when returning the vehicle, I was faced with a daily insurance rate that I had never agreed to. I've used Auto Europe for years. A typical day at Auto Europe would be signing in at work and taking inbound calls o book reservations. Well we are definetly never coming back, and like booking a flight you should stick with one of the more expensive ones if you want to avoid the risk of loosing your booking to technicalities. We invite you to take as much time as you like to read through the verified Auto Europe reviews available on our site. Avis would not even add my wife as an additional driver. Won't be booking with Auto Europe again - highway robbery. Visit this website autoe urope.it. All UK car insurance policies provide minimum third-party cover to drive in other EU countries. Paid and quoted one price with Full Insurance and then on collection of vehicle was informed that I had to pay a further amount of money for another insurance to cover everything. In the end I rented through another company but they secretly charged my card. | Read 81-100 Reviews out of 1,271 935 reviews. Would give this company zero stars if I could.I booked with Dollar who stated clearly that I was able to use my debit card on purchasing- this was my main reasoning for using this company. Do not use. This reflects badly on them. I will never use AUTO EUROPE UK again. Having mistakenly booked the hire a day too late, I asked AUTO EUROPE UK if it was possible to change this. Y auto europe, however, when I actually picked up the car, I w asked for all kind of extra insurances which I declined. As this was a technical error, I (as you do) requested a refund for the second booking and to my surprise Autoeurope car responded with "as a goodwill gesture we have to cancel your reservation with a fee of £95" ? Check out what 1,271 people have written so far, and share your own experience. Easy to use and understand website and booking process. 39 Commercial St., Portland United States. Beware! I booked with Auto Europe. Easy to recommend them - very efficient! This will provide an honest view of the satisfaction level and the high-quality, exemplary service we provide to our customers and clients. Hired a car through Auto-europe, which was booked at Europcar at bologna airport. When I asked to be out through to customer services they told me no. I paid for insurance with Auto Europe (voucher number 5157419) but when I picked up the car from the hire car company (Europecar) they said that they do not recognize auto Europe’s insurance and so I paid for insurance twice. Always double check your card statement, don't trust their email saying that the payment was rejected, they don't send any email after charging your card. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. Voice your opinion today and hear what 6655 customers have already said. Take the money, do not provide the service and keep the money! 4.4. autoe urope.it. All rights reserved. We rented with Auto Europe in Switzerland for 4 weeks, we had to return the Car after two weeks because of Covid 19 and they will not repay the 2 weeks we weren't able to use the Car. And don't bother with the 'award-winning' customer service - they were in no way helpful only pointing to terms of use page 5 note 7 that made it very clear we were wrong. If you read the T&C's they say it covered for the full amount. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. Buy insurance from the company renting you the car. © 2021 Trustpilot A/S. Auto Europe have been a leading car hire company, providing car hire right around the world for over 50 years. autoe urope.it. A walk through the Old Town is a step back in time with many of the most important landmarks set around the 13th-century Sé Cathedral. I was then asked if i would like to book another car for the day before.Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb. I tried again at 05:30 and this time payment was confirmed. Auto Europe has been my most reliable car hire aggregator. Management was quirky, and co workers did not last long. And their misunderstanding, believing that Europcar was at fault is bewildering. See our car hire excess insurance reviews above. Easy to order, fair prices and cancellations are as described. (Editted) The generic response below only highlights the LACK of customer service. Sneaky thieves, will have to chargeback through my card issuer. The money I paid in advance for a service which one THEY wouldn't let me use!This is a crime, isn’t it? Auto Europe and Europcar has been a very positive experience for us! Europcars customer service couldn't either.I had to get a last minute car at the airport through another vendor, at great additional expense, luckily they had car big enough for my group of 4 and luggage. Do you agree with Auto Europe US’s star rating? Beware! 9 years ago. This made the total just under £600 for 11 days for an Automatic Renault Megan. Auto Europe also typically includes unlimited mileage and value added tax (VAT) as part of our basic car rental packages. She had to make a separate arrangement at considerable cost with another firm. And, if the hire car gets damaged, you might need to do two claims. As it was 4:30am, I attributed the failure to website maintenance. This is a scam - formal complaint submitted to the financial ombudsman about Auto Europe. Thank you for your reservation and your review. The only two emails I received both confirmed that the payment didn't go through. Have only given one star because there is no zero.arrived at airport and didn’t have credit card with 1100 pounds on it.no car,no refund no discussion-Absolute scam-avoid like the plague, SCAMthey write every where "Free Cancellation 48hrs before Pick up". This is called Excess Reimbursement Insurance (ERI) and can be purchased online, in advance of your trip. Hardest part of the job was getting approval for everything we sold. Save. Voucher UK5155069: my card got charged without me being informed. Check out what 6,655 people have written so far, and share your own experience. Your browser does not support embedded videos. Leave this blank if you'd like to publish your review anonymously. published 9 months ago We booked a car from Auto Europe in Australia with car pick up in Sion/Switzerland and drop off at Geneva Airport at 6:30 in the morning. Do you agree with Auto Europe Italia's TrustScore? People should not pay any money in advance for car hire abroad whatever the inducements although pre booking is usually financially advantageous. Opening times wrong. 2. Really poor customer service. AUTO EUROPE Will not make a refund when the car rental company refuses to rent you a car. Auto Europe Car Hire. As in all these cases, there is a lot of detail, but we will try and keep this to the bare minimum. He kept telling me to get a refund through Europcar, rather than Auto-europe as well, even though my agreement was with Auto-europe. We bacisally had no choice. Auto Europe are currently refusing to pay us an excess insurance claim on their Zero Excess deal (which is displayed prominently on their website) and our experience may be useful as a warning to others; we would certainly have liked to have been warned. The main downside is that car hire excess insurance could end up costing you more than you save. If you take a look at the Auto Europe review feedback on Trustpilot, meanwhile, you’ll find the majority of it rates them as excellent. * One or more of these files was not uploaded due to an invalid file type. Pardon ?! For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. Would avoid at all costs. Paid for a car to be available at the airport in create. The sign on the wall stated it closed at 7pm. Voice your opinion today and hear what 8350 customers have already said. Do you agree with Auto Europe US's TrustScore? This insurance is with Auto Europe and not with Avis. In fact Inter Rent have produced documentation indicating I'd had extras. Only the latest review will count in the company's TrustScore. Deposit at the airport in create not with Avis although it was for the Refundable deposit from! And offer car rental - in the end I rented through another company but they secretly my... To its customers in customer service service we provide to our customers and clients will repost on this with... Also show you what company the quote is from talking about customer service about customer service, price delivery. Which included full insurance cover answer on the phone number provided and no attempt to help and hid behind T. Also typically includes unlimited mileage and value added tax ( VAT ) as part of our customers and.! 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